Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to velay@velayhome.com.
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Frequently Asked Questions
Yes,it has overheating protection system.
Sorry,please don't regard fireplace as main heat resource, area of heating is limited.
Now,the accessories just are log and crystal.
It is made in China.
Sorry, the heat vent could not be adjusted.
Accurate size of every fireplace have been shown, you can choose most satisfying product according your condition.
You can remove the glass at anytime, 1. The screws are on the back of the glass. 2. Lift the glass up, please carefully. 3. You can freely clean the glass both sides.
Dear, this is not waterproof, so it can only be used indoors.