After some difficulty ordering the correct remote control for our fireplace, one of your reps helped me get the correct one. It came and has worked great.
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Description & Details
xNOTE: Please check the model of the fireplace back before purchasing, so that the purchased remote control can be adapted to your fireplace.
If your fireplace nameplate is around 2020, you need to contact us to confirm the model. We will also contact you via email or phone to confirm the fireplace model time before shipping. If we do not receive a reply, we will still ship normally. However, if you find that the remote control is not compatible with your fireplace after receiving it, you will need to bear the return shipping cost. Therefore, please check your email or phone promptly after placing the order. Thank you for your understanding and patience.
Remote for EFR/BI/EF
Power: Turn the heater on and off for different mode
Power: Turn the heater on and off for different mode
Flame: Control 13 (EFR) / 3 (Bl) / 3 (EF) flame effects
Heat Setting: 750/1500w heat model
Temperature Setting: From 62°F to 86 °F freely
Timer Setting: From 1 to 9 hours
Color Setting: Set 13 (EFR) / 3 (Bl) colors for option
Remote for EFT/EFM
Log Speaker: The log speaker design makes the flames more realistic
Log Speaker: The log speaker design makes the flames more realistic
Timer Setting: From 1 to 9 hours
Heat Setting: 750/1500W heat model
Dimmer: Variable brightness flame can be set
Top Light: 3 colors atmosphere light
Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Customer Reviews
Overall rating: 4.4 / 5 from 17 reviews.
You tried, but I didn't have the numbers you needed. The remote doesn't do anything. I assume it is made for a different fireplace. I would be grateful for anything you can do to help,
Perfect replacement and price was unexpected, lower than I imagined. Highly recommended
THANK YOU FOR THE REMOTERS-GREAT COMPANY! TERRY
J
Fast delivery and arrived intact. It was a very easy transaction
Took sometime to come but it works great!
The customer service was fantastic.
Got 2 one worked perfectly
Replacement remote works as expected.
Quick and fast and it works !
Works great!
I would love to write a review but i can not review something that I do not have
Thank you so very much for helping me replace my broken remote control! Absolutely LOVE our fireplace and so happy to put the batteries into the replacement you sent and have it work immediately!
Your customer service staff did an amazing job getting me the correct remote control to replace the one I broke. It arrived yesterday and it worked pefectly to turn on our electric fireplace. Thank you again.
It wasn't easy to locate the replacement remote controller, but I finally contacted the supplier in Europe through an email.
The remote I ordered for my fireplace works.
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